Frequently Asked Questions

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At Thames Street Dental we understand how important your dental care is, and we appreciate that you will have questions.  We have compiled some Frequently Asked Questions below, along with some answers from our experts.  If you have a question which is not covered here, please feel free to send your question to us using the form to the right of this page:

We have a very small NHS contract, which is currently at full capacity. Therefore, we apologise, that at this time, we are unable to accept any new adult NHS patients.

We believe our private dentistry prices are already some of the most competitive in the area, but we do currently have a special offer for both new and existing patients. This special offer entitles you to an initial examination (check-up) for just £25 (excluding X-Rays) (normally £40 for new patients).

If during your examination, your Dentist identifies any treatment is required, your Dentist will be able to advice you of potential options and costs during the check-up.

Please Note: The standard NHS price for a dental examination is currently £23.80 (as of April 2021).  Thames Street Dental reserves the right to remove this special offer without notice.

If you have a swollen mouth and are in pain you could be suffering from an infection. We advise that you book in for an emergency appointment so that your condition can be assessed and treated as soon as possible.

Our team at Thames Street Dental are very friendly and caring. We understand that dental treatment can be very difficult for some patients so we do our best to make your visit as relaxed as possible. We will ensure everything is explained to you before carrying out treatment and welcome any questions you may have.

Why not come early to your appointment to have a cup of tea and a chat with our receptionist to help put you at ease. We have treated many nervous patients over the last 35 years and we hope to continue to do so for many more years to come!

For the majority of people it is advisable to see your Dentist for a routine examination every 6 months. This may vary if you are at higher/lower risks of certain dental diseases. Having a professional clean every 6 months will help remove the build up of bacteria under the gums and remove tartar which is most common around your lower front teeth. It will leave your mouth feeling fresh and healthy!

Patients shouldn’t need X-rays every time they visit the Dentist – we recommend that each new patient has X-rays when they join Thames Street Dental, and then has another every few years. If your dentist feels that there is a reason to have more X-rays in between those periods, the Dentist will let you know.

Teeth can be sensitive for a number of reasons. For example, it could be due to decay, broken or lost fillings leading to an exposed surface of the tooth or gum recession. The treatment will be dependent on what is specifically causing the problem.

If you are not already registered with Thames Street Dental, why not register and book in an examination for us to find out what is going on and to determine how we can best to help you.

Root Canal Treatment involves removing the infected nerve from the tooth, disinfecting the root canal system and filling it back up again. You may need a root canal due to decay reaching and infecting the nerve or due to previous trauma. Further information can be found within the Treatments page of our website, however, a detailed consultation with one of our dentists will provide more information specifically for your case.

Thames Street Dental is located on Thames Street (near Clarence Street) in the heart of Kingston-upon-Thames in Surrey. The practice can be found opposite TK Maxx and John Lewis /  Waitrose.  The practice is located on the first floor and second floors.

We do offer emergency care and appointments. We understand that toothache is not pleasant – Therefore, we will do our very best to ensure you are seen as soon as possible. Please do call our friendly reception team for an appointment.

Of course! Many of our patients have dental insurance and we are happy to help you fill out the forms if needed. We advise you check with your dental insurance company to see how much cover you are eligible to receive.

Yes! We have 0% finance available, allowing you to split treatment costs over monthly payments.  We are unable to offer finance options for all treatments, but your Dentist will inform you when the treatment you are interested in can be purchased through interest free finance . This is typically only available for larger treatment costs.

Invisalign is the virtually invisible way to straighten your teeth and achieve the smile you’ve always dreamed of. Using advanced 3D computer-imaging technology, Invisalign depicts your complete treatment plan based on your Invisalign Provider’s prescription, from the initial position of your teeth to the final desired position.
Then a series of clear aligners are custom-made for your teeth – and your teeth only – to move them little by little. Each aligner is worn for 1-2 weeks before being replaced by the next in the series, gradually moving towards the projected final position.

At Thames Street Dental, Invisalign prices start from just £1,500, and we have interest free finance options available allowing you to split payments.

As Dentists, it is our duty to ensure the safety and health of your teeth and gums. In order to fulfil this duty, we would categorically answer “NO”.

Please see the following blog post to understand more about the Dangers of Unregulated Teeth Whitening Products and Services.

This is not just a view shared by Dentists, but similar independent investigations have also been completed by consumer group, Which?: Don’t buy teeth whitening products from online marketplaces.  Please watch the following video by Which? for further information about their investigation:

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